Ichor facilitated listening sessions with students, faculty, and parents to help the client gain a deeper understanding of the challenges facing local communities. These insights, along with extensive benchmarking research highlighting best practices from peer institutions, formed the basis of the strategic action plan Ichor built.
The plan provided a blueprint for the center with actionable recommendations ranging from offering social and mental health services to ensuring multilingual accessibility. These tailored stakeholder insights strengthened the overall approach for the center, which would serve nearly 95,000 local residents, and positioned the client to move forward successfully.
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